We work with our clients on organizational change management initiatives and business process improvement plans to ensure that users understand, accept and use new technologies effectively.
We help clients analyze their business processes to identify ways that new technologies can bring about efficiencies and enhance customer service. We work closely with clients and stakeholders to understand their environment and to identify their needs. We collect detailed requirements and bridge communication gaps that arise between developers and users. To minimize the misunderstandings and resistance that frequently accompany major change initiatives, we stress the importance of a pro-active communication strategy, to provide information to users and to gather feedback from them. We use performance measurement metrics to assess the progress and, ultimately, the success of the project.
TPG leverages its experience and certifications in the Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) to enhance the organizational performance of service desks, development groups, and O&M activities.